Frequently Asked Questions
Everything you need to know about your next ride.
What is the average shipping time for electric scooters and bikes?
Most orders are processed within 24 hours and delivered within 3-7 business days depending on your location and chosen shipping method.
Do your products come with a manufacturer warranty?
Yes, all Ewheel vehicles come with a standard 12-month warranty covering the motor, battery, and frame against manufacturing defects.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to motorized vehicles.
Are the electric vehicles water-resistant?
Most of our models carry an IP54 rating or higher, making them resistant to light rain and splashes, though we recommend avoiding heavy downpours and deep puddles.
Do you offer financing options for high-end gear?
Yes, we partner with several providers to offer flexible monthly payment plans at checkout to help you get moving sooner.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal.